Privacy Policy

Account data: name or username, email address and/or mobile number, password (stored hashed), and profile details you choose to add such as your bio, services, hourly rate and travel radius.

Job data: jobs you post or accept, budgets, offers, messages and completion status.

Payment data: escrow and payout records. Card details are entered directly with Stripe and are never stored on Sidekickk servers.

Device data: in the mobile apps, a push notification token so we can alert you about offers, messages and escrow updates. Location is only used if you enable it for a delivery job, and only while that job is active.

Technical data: IP address, device and browser type, and error logs used to keep the service secure and working.

To create and secure your account, match posters with workers, process escrow payments and payouts, send job-related notifications, provide support, detect fraud and abuse, and meet our legal and tax obligations. We do not sell your personal information.

Other users: your public profile, ratings and the details of a job are visible to the counterparty you are dealing with.

Service providers: Stripe (payments and identity checks), our hosting and database provider, Apple and Google push notification services, and email/SMS delivery providers. Each only receives what it needs to do its job.

Legal: where required by law, or to protect the rights and safety of our users.

Data is stored on managed infrastructure with encryption in transit and at rest, and access is restricted by row-level security so users can only read their own records. Admin accounts require two-factor authentication. We keep account and job records while your account is open, and financial records for seven years as required by Australian law.

You can view and edit your profile at any time, turn push notifications off in your device settings, and revoke location access in your device settings.

To request a copy of your data or deletion of your account, email privacy@sidekickk.com.au. We respond within 30 days. Deletion removes your profile and personal details; we retain the minimum transaction records the law requires.

Sidekickk is not intended for anyone under 18 and we do not knowingly collect data from children.

We will post any changes on this page and update the date above. Questions? Email privacy@sidekickk.com.au.