Support

General and job help: support@sidekickk.com.au

Payments and refunds: payments@sidekickk.com.au

Hours: Monday to Saturday, 8am–8pm AEST. Melbourne, Australia.

Got an idea for making Sidekickk better, or something that annoyed you? Send it through the feedback and suggestions form — it goes straight to the product team.

Write what you need done, where and your budget on the post a job page. Sidekickk is currently free — when you accept a worker you fund the job by paying just your budget, which is charged and held in escrow. The worker only gets paid when you confirm the job is done.

Open the job page and press Release once the work is finished to your satisfaction. The worker receives 100% of the budget — Sidekickk doesn't take a commission right now. If something is wrong, don't release — raise a dispute from the same page and we will step in.

Complete worker setup with your services and rates, then accept jobs from Browse. Your job page shows exactly what you will be paid before you start. Payouts land in your nominated bank account via Stripe, usually within 2–3 business days of release.

Cancel before work starts and you are refunded the full budget — there is no cancellation fee. Cancel part-way and you are refunded whatever wasn't released to the worker. Refunds return to the original card and can take 5–10 business days to appear. Sidekickk may introduce a service fee in the future; if we do, we'll give you advance notice and update these terms first.

Forgot your password? Use the reset link on the sign in page. No email address? Sign in with your mobile number and a one-time code. To close your account or request your data, email privacy@sidekickk.com.au.

Keep all payments and messages inside Sidekickk so escrow protects you both. Never share bank details in a job message. Report a suspicious listing or user to support@sidekickk.com.au and we will investigate the same day.